> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inkwell.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact

> Get help with Inkwell through in-app feedback, email, or community resources.

Need help with Inkwell? We're here to assist! Choose the method that works best for you.

Need help with Inkwell? We're here to assist! Choose the method that works best for you.

## Email Support

For technical support, account/billing issues, feature requests, or private matters:

**Email**: [support@inkwell.app](mailto:support@inkwell.app)\
**Privacy concerns**: [privacy@rundquist.tech](mailto:privacy@rundquist.tech)

**Response time**: Typically within 24–48 hours (business days). Pro plan users receive priority support.

### What to include in your bug report:

* **Inkwell version**: Found under **Inkwell → About Inkwell**
* **Operating system**: Your macOS version
* **Description**: What happened, and what you expected to happen
* **Steps to reproduce**: How we can duplicate the issue on our end
* **Attachments**: If relevant, attach the `.ink` file or screenshots/screen recordings showing the issue

***

## Community Resources

### Documentation

You're already here! Search the docs for answers to most questions.

* Check the [FAQ](/reference/faq)
* Browse [Troubleshooting](/reference/troubleshooting)
* Review [Keyboard Shortcuts](/reference/keyboard-shortcuts)

***

## Report a Security Issue

Found a security vulnerability? Please email [security@rundquist.tech](mailto:security@rundquist.tech) with details. We take security seriously and will respond promptly.

***

## Feature Requests

We love hearing your ideas! To suggest a feature, email [support@inkwell.app](mailto:support@inkwell.app) with:

* A description of the feature
* Your use case (why you need it and how it improves your writing workflow)
* Any reference examples from other applications

***

## Account & Billing Questions

For questions about:

* Upgrades, downgrades, and cancellations
* Credit balance issues
* Payment history or receipts

**Stripe billing**: Email [support@inkwell.app](mailto:support@inkwell.app) or log into your account settings via **Inkwell → Settings…** → **Account**.

**App Store subscriptions**:
If you subscribed to Pro directly through the Mac App Store, your billing is managed securely by Apple:

* On your Mac: Open **System Settings** → click your **Apple Account (Name)** → **Media & Purchases** → **Manage Subscriptions**.
* Learn more at [Apple Support](https://support.apple.com/billing).

***

## Self-Service Resources

Before reaching out, these links might help:

* [Troubleshooting Guide](/reference/troubleshooting)
* [FAQ](/reference/faq)
* [Quickstart](/quickstart)
* [Using Quill AI](/quill-ai/using-quill)
* [Credits & Billing](/quill-ai/credits-billing)