Support & Contact

Need help with Inkwell? We’re here to assist! Choose the method that works best for you.

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In-App Feedback (Fastest)

The quickest way to report issues or request features. How to submit feedback:

1. In Inkwell, go to Help → Submit Feedback
2. Or press Cmd/Ctrl+Shift+F
3. Fill out the feedback form
4. Automatically includes your app version and system info
5. Get a response within 24-48 hours

Best for:

• Bug reports with screenshots
• Feature requests
• Quick questions
• Sharing your workflow issues

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Email Support

For detailed questions, account issues, or private matters. General support: [email protected]
Privacy concerns: [email protected] Response time: Within 2-3 business days Include in your email:

• Inkwell version (Help → About Inkwell)
• Operating system (macOS/Windows version)
• Description of the issue
• Steps to reproduce (if bug)
• Screenshots or screen recordings (if applicable)

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Community Resources

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Documentation

You’re already here! Search the docs for answers to most questions. Can’t find what you need?

• Check the FAQ
• Browse Troubleshooting
• Review Keyboard Shortcuts

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Community Forum

Coming soon: community.inkwell.app Connect with other screenwriters, share tips, and get peer support.

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Discord

Coming soon Real-time chat with the Inkwell community and team.

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Report a Security Issue

Found a security vulnerability? Please email [email protected] with details. We take security seriously and will respond promptly. Do not report security issues via public channels (feedback, forum, social media).

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Feature Requests

We love hearing your ideas! Submit via:

• In-app feedback (Help → Submit Feedback)
• Email: [email protected]

What to include:

• Clear description of the feature
• Your use case (why you need it)
• How it would improve your workflow
• Examples from other apps (if applicable)

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Account & Billing Questions

Subscription issues:

• Upgrades, downgrades, cancellations
• Payment problems
• Refund requests

Contact: [email protected] For Mac App Store subscriptions:

• Managed through Apple
• System Settings → Apple ID → Subscriptions
• Apple Support

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Response Times

Pro users get priority support with faster response times.

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What to Expect

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Bug Reports

1. We’ll acknowledge receipt
2. Reproduce the issue internally
3. Investigate and identify root cause
4. Fix and include in next update
5. Notify you when fixed

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Feature Requests

1. We’ll acknowledge and log the request
2. Evaluate feasibility and priority
3. Add to roadmap if accepted
4. Implement in future release
5. Announce in update notes

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Questions

1. We’ll provide clear answers
2. Point you to relevant documentation
3. Offer workarounds if available
4. Follow up to ensure resolution

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Self-Service Resources

Before contacting support, try these: Common issues:

• Troubleshooting Guide
• FAQ

Learning Inkwell:

• Quickstart
• UI Overview
• Formatting Basics

Quill AI help:

• Using Quill AI
• Credits & Billing
• Model Selection

Account & billing:

• Plans & Billing

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Still Need Help?

Can’t find your answer? We’re here for you.