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Need help with Inkwell? We’re here to assist! Choose the method that works best for you.

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In-App Feedback (Fastest)

The quickest way to report issues or request features. How to submit feedback:
  1. In Inkwell, go to Help → Submit Feedback
  2. Or press Cmd/Ctrl+Shift+F
  3. Fill out the feedback form
  4. Automatically includes your app version and system info
  5. Get a response within 24-48 hours
Best for:
  • Bug reports with screenshots
  • Feature requests
  • Quick questions
  • Sharing your workflow issues
Include screenshots when reporting bugs! Press Cmd+Shift+4 (macOS) or use Snipping Tool (Windows) before submitting feedback.

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Email Support

For detailed questions, account issues, or private matters. General support: contact@inkwell.app
Privacy concerns: privacy@rundquist.tech Response time: Within 2-3 business days Include in your email:
  • Inkwell version (Help → About Inkwell)
  • Operating system (macOS/Windows version)
  • Description of the issue
  • Steps to reproduce (if bug)
  • Screenshots or screen recordings (if applicable)

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Community Resources

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Documentation

You’re already here! Search the docs for answers to most questions. Can’t find what you need?

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Community Forum

Coming soon: community.inkwell.app Connect with other screenwriters, share tips, and get peer support.

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Discord

Coming soon Real-time chat with the Inkwell community and team.

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Report a Security Issue

Found a security vulnerability? Please email security@rundquist.tech with details. We take security seriously and will respond promptly. Do not report security issues via public channels (feedback, forum, social media).

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Feature Requests

We love hearing your ideas! Submit via: What to include:
  • Clear description of the feature
  • Your use case (why you need it)
  • How it would improve your workflow
  • Examples from other apps (if applicable)
We carefully consider all feature requests, but can’t guarantee implementation. Popular requests get higher priority.

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Account & Billing Questions

Subscription issues:
  • Upgrades, downgrades, cancellations
  • Payment problems
  • Refund requests
Contact: contact@inkwell.app For Mac App Store subscriptions:
  • Managed through Apple
  • System Settings → Apple ID → Subscriptions
  • Apple Support

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Response Times

MethodTypical Response Time
In-app Feedback24-48 hours
Email Support2-3 business days
Security IssuesWithin 24 hours
Community ForumVaries (peer support)
Pro users get priority support with faster response times.

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What to Expect

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Bug Reports

  1. We’ll acknowledge receipt
  2. Reproduce the issue internally
  3. Investigate and identify root cause
  4. Fix and include in next update
  5. Notify you when fixed

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Feature Requests

  1. We’ll acknowledge and log the request
  2. Evaluate feasibility and priority
  3. Add to roadmap if accepted
  4. Implement in future release
  5. Announce in update notes

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Questions

  1. We’ll provide clear answers
  2. Point you to relevant documentation
  3. Offer workarounds if available
  4. Follow up to ensure resolution

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Self-Service Resources

Before contacting support, try these: Common issues: Learning Inkwell: Quill AI help: Account & billing:

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Still Need Help?

Can’t find your answer? We’re here for you.

Send Feedback

Help → Submit Feedback (in Inkwell app)

Email Support

contact@inkwell.app

FAQ

Common questions and answers

Troubleshooting

Fix common issues